Shamrock Trading Corporation

  • Financial Resolution Specialist

    Job Locations US-KS-Overland Park
  • Company Overview

    RTS Financial is a rapidly growing provider of financial services for businesses throughout the United States, Latin America, India, China and other parts of the world. Based in Kansas City, RTS Financial has recently expanded to office locations in Chicago and Nashville, creating several career opportunities for qualified, motivated individuals.


    RTS Financial offers a positive, team-oriented work environment with competitive salaries, a great benefits package and exciting career opportunities. We look for individuals who are hard-working and focused on building long-term relationships with customers.


    Located in the Shamrock Towers in Overland Park, RTS Financial is a subsidiary of Shamrock Trading Corporation, which The Kansas City Business Journal named one of its “Best Places to Work” for 2015, 2016 and 2017. Shamrock’s workforce has more than doubled since 2013, to more than 500 employees.



    • Send aging reports to debtors as needed
    • Correspond with debtors that have requested 1 point of contact
    • Research lost/missing payments
    • Assist with RTS Financial Debtor unapplied research
    • Assist in training account representatives with payment research
    • Build or repair relationships with difficult debtors
    • Work closely with the Credit Department to help debtors improve credit scores
    • Notify the Credit Department of unusual payment trends
    • Work with debtors with balances over $250K to ensure they can handle our emailed invoice volume before adjusting their set up
    • Review C4/C5 team workouts and exit collections
    • Contact debtors requiring original documents and request they convert to paperless billing
    • Forward payment remittance details to accounting or the department
    • Review small account collections
    • Assist with buyout account collections/correspondence
    • Assist with account collections when someone is on vacation or leave




    Ideal candidates must possess an outgoing, dynamic personality along with strong attention to detail and the ability to work in a team environment.  Candidates must possess skills in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Attention to Detail, Critical Thinking, Follow-up and Multi-tasking. Additionally, preferred candidates will possess the following:


    • Associates Degree or equivalent experience
    • Strong customer relations ability/experience with analytical and technical skills. Detail oriented and able to use critical thinking to determine to larger issue
    • Computer literate in Microsoft Office, basic knowledge and understanding of PC applications. Data entry skills and experience
    • Effective verbal, written and interpersonal communication skills
    • Demonstrated organizational and prioritization skills to meet deadlines and communicate results
    • Ability to work in a team environment


    Benefits Package

    People have always been the key to the success of Shamrock Trading Corporation. They give our companies an edge in the marketplace and help build long-term relationships with our customers. To make sure we attract and retain the best people, Shamrock provides a premier set of benefits for our employees and their families.


    • Medical: Fully-paid health care, dental and vision premiums for employees and eligible dependents.
    • Financial: Generous company 401(k) contributions and employee stock ownership after one year of service.
    • Fitness: On-site fitness center and company-sponsored Fitbit® program.
    • Additional Benefits:
      • Company-paid long-term disability insurance.
      • Company-paid life insurance coverage.
      • Tax-saving flexible spending plan.
      • Annual accrual for vacation, personal days and holiday pay.
      • Complimentary AAA membership.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.