Shamrock Trading Corporation

Technical Support Analyst

US-KS-Overland Park
Category
Information Technology

Company Overview

Recognized as one of the Kansas City area’s best places to work, Shamrock Trading Corporation is a rapidly-growing provider of transportation logistics, financial services and international trade finance for businesses in the United States and other parts of the world. Shamrock’s subsidiaries include Ryan Transportation, RTS Financial, RTS International and RTS Carrier Services.

 

Based in Kansas City, Shamrock has recently expanded to office locations in Nashville and greater Chicago.  

 

Founded in 1986, Shamrock has posted an average of 25% sales growth for each year it has been in business. Based in a newly-opened office complex in Overland Park, Shamrock has more than doubled its workforce since 2013. All 500-plus Shamrock employees receive competitive salaries, a great benefits package and exciting career opportunities.

 

In 2015, 2016 and 2017, The Kansas City Business Journal named Shamrock one of its “Best Places to Work.”

 

Responsibilities

  • Provide first level support analysis and diagnostics to support and resolve help desk requests - this includes, but is not limited to, employee PC hardware/software setup, email, phones, fax machines, printers/copiers, and software installations
  • Work directly with end users to troubleshoot and diagnose issues with both custom in-house applications, 3rd party software and various hardware/desktop issues
  • Ability to work in a variety of technology areas on various projects
  • Recommend efficiency improvement/changes to streamline customer setup/support

Qualifications

  • Bachelor’s degree in Computer Information Systems, Computer Science, Business Administration or equivalent experience
  • Demonstrated experience in Tier I and Tier II Desktop Support
  • Strong analytical skills, troubleshooting both hardware and software issues
  • Experience monitoring servers and processes a plus
  • Experience performing critical network maintenance and upgrades of both hardware and software is required
  • Strong communication skills working directly with IT staff, 3rd party vendors and internal customers, 3rd party client/server application software implementation/integration, and desktop hardware/software support
  • Background in financial application software or transportation management software is a plus
  • Business (Operational) acumen, adaptability, change management, clear communication skills, customer focused, team and goal oriented, takes initiative , good inter-personal skills, project management skills, and willing to work some off-hours

Benefits Package

People have always been the key to the success of Shamrock Trading Corporation. They give our companies an edge in the marketplace and help build long-term relationships with our customers. To make sure we attract and retain the best people, Shamrock provides a premier set of benefits for our employees and their families.

 

  • Medical: Fully-paid health care, dental and vision premiums for employees and eligible dependents.
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year of service.
  • Fitness: On-site fitness center and company-sponsored Fitbit® program.
  • Additional Benefits:
    • Company-paid long-term disability insurance
    • Company-paid life insurance coverage
    • Tax-saving flexible spending plan
    • Annual accrual for vacation, personal days and holiday pay
    • Complimentary AAA membership

 

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