Shamrock Trading Corporation

  • Support Manager

    Job Locations US-KS-Overland Park
    Category
    Information Technology
  • Company Overview

    Recognized as one of the Kansas City area’s best places to work, Shamrock Trading Corporation is a rapidly-growing provider of transportation logistics, financial services and international trade finance for businesses in the United States and other parts of the world. Shamrock’s subsidiaries include Ryan Transportation, RTS Financial, RTS International and RTS Carrier Services.

     

    Based in Kansas City, Shamrock has recently expanded to office locations in Nashville and greater Chicago.  

     

    Founded in 1986, Shamrock has posted an average of 25% sales growth for each year it has been in business. Based in a newly-opened office complex in Overland Park, Shamrock has more than doubled its workforce since 2013. All 500-plus Shamrock employees receive competitive salaries, a great benefits package and exciting career opportunities.

     

    In 2015, 2016 and 2017, The Kansas City Business Journal named Shamrock one of its “Best Places to Work.” 

    Responsibilities

    We are seeking a Support Manager with strong operational, leadership and technical skills to build and lead a team of support engineers responsible for supporting customer facing software that has a wider range of stakeholders.  The support team will field technical support inquiries from both internal and external customers who utilize the system, complete analysis and present periodic reviews of operational performance, provide detailed reviews of service disruptions, and work directly with product management and developers to identify ways to innovate, improve the product, and ensure issues are resolved as expediently as possible.

     

    If you feel strongly about building and leading a team to support world class software, are highly motivated and passionate about people, and have experience managing technical teams we want to talk to you. 

    Qualifications

    • Bachelor’s degree in Computer Science or equivalent work experience
    • Experience managing teams in a technical support environment
    • 3+ years hands on experience with service-based application platforms, including web services, API’s, distributed architectures, and/or SaaS customization
    • Have a proven record of driving improvement programs in the operations, engineering and support fields
    • Ability to understand Cloud platforms and technologies and how they operate within a business environment
    • Experience in supporting developers working with application platforms or frameworks
    • Strong written and verbal communication skills, which will be key in driving stakeholder communication during critical events
    • Strong customer and quality focus, this leader will have a track record of achieving that balance
    • Flexibility to participate in on-call rotations, off-hours issue management meetings, and other required support activities

     

    Benefits Package

    People have always been the key to the success of Shamrock Trading Corporation. They give our companies an edge in the marketplace and help build long-term relationships with our customers. To make sure we attract and retain the best people, Shamrock provides a premier set of benefits for our employees and their families.

     

    • Medical: Fully-paid health care, dental and vision premiums for employees and eligible dependents.
    • Financial: Generous company 401(k) contributions and employee stock ownership after one year of service.
    • Fitness: On-site fitness center and company-sponsored Fitbit® program.
    • Additional Benefits:
      • Company-paid long-term disability insurance
      • Company-paid life insurance coverage
      • Tax-saving flexible spending plan
      • Annual accrual for vacation, personal days and holiday pay
      • Complimentary AAA membership

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.