Shamrock Trading Corporation

  • Business Analyst

    Job Locations US-KS-Overland Park
    Category
    Information Technology
  • Company Overview

    Recognized as one of the Kansas City area’s best places to work, Shamrock Trading Corporation is a rapidly-growing provider of transportation logistics, financial services and international trade finance for businesses in the United States and other parts of the world. Shamrock’s subsidiaries include Ryan Transportation, RTS Financial, RTS International and RTS Carrier Services.

     

    Based in Kansas City, Shamrock has recently expanded to office locations in Nashville and greater Chicago.  

     

    Founded in 1986, Shamrock has posted an average of 25% sales growth for each year it has been in business. Based in a newly-opened office complex in Overland Park, Shamrock has more than doubled its workforce since 2013. All 500-plus Shamrock employees receive competitive salaries, a great benefits package and exciting career opportunities.

     

    In 2015, 2016 and 2017, The Kansas City Business Journal named Shamrock one of its “Best Places to Work.”

     

    The primary objective of the Business Analyst is to support and extend Shamrock technology solutions related to third party applications and transportation development projects.  This role will be expected to work with both our Shamrock business unit leadership as well as the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock.

     

     

    Responsibilities

    • Providing assistance to sales and customer-facing staff through training, joint sales calls/visits to key accounts
    • Diagnose and troubleshoot production issues and conduct system and application analysis to determine root cause of problems or malfunctions
    • Resolve user issues by reviewing application logs, recreating user errors and testing changes
    • Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
    • Work with our Development and Systems group to resolve more advanced issues when necessary
    • Effective requests management including logging, monitoring / updating, prioritizing and resolving emails and indirect inquiries in a timely fashion
    • Use analytical and interpersonal skills, to reconcile conflicts, cope with rapidly changing information, convert high-level information into detailed requirements
    • Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements
    • Work with business owners to convert high-level business and user requirements into functional requirements and prioritize requirements.
    • Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
    • Maintain expert level of business functional knowledge and current technology
    • Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule

     

     

    Qualifications

    • Good verbal and written communication skills
    • Willingness to engage with customers and perform research into their needs
    • Demonstrated ability and willingness to learn new skills
    • Well organized, analytical, innovative and problem solving
    • Bachelor’s degree or equivalent experience
    • Well versed in IT technologies and best practices
    • Ability to lead and work with teams, be part of a team, and understand team dynamics
    • Diverse business knowledge and the ability to illustrate the linkage between projects and desired business results
    • Well organized with strong detail orientation

     

     

     

    Benefits Package

    People have always been the key to the success of Shamrock Trading Corporation. They give our companies an edge in the marketplace and help build long-term relationships with our customers. To make sure we attract and retain the best people, Shamrock provides a premier set of benefits for our employees and their families.

     

    • Medical: Fully-paid health care, dental and vision premiums for employees and eligible dependents.
    • Financial: Generous company 401(k) contributions and employee stock ownership after one year of service.
    • Fitness: On-site fitness center and company-sponsored Fitbit® program.
    • Additional Benefits:
      • Company-paid long-term disability insurance
      • Company-paid life insurance coverage
      • Tax-saving flexible spending plan
      • Annual accrual for vacation, personal days and holiday pay
      • Complimentary AAA membership

     

     

     

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