Shamrock Trading Corporation

  • Financial Account Representative - Spanish Speaking

    Job Locations US-KS-Overland Park
    Category
    Accounting/Finance
  • Company Overview

    RTS Financial, a Shamrock brand, is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.

    Shamrock Trading Corporation is the parent company for a family of brands providing transportation logistics and financial services. Headquartered in Overland Park, KS, Shamrock has been voted one of Kansas City’s “Best Places to Work” for the last four years. We also have offices in Chicago, Dallas, Midland and Nashville.

     

    Responsibilities

    The Account Representative will manage an assigned portfolio of clients by receiving and processing invoices and other related documentation for completeness and satisfaction of procedures and contractual requirements. They will provide their clients with daily funding and maintain their clients’ accounts receivable portfolios through collections. The Account Representative must be able to perform the following tasks, among others:

    • Interact with clients in all aspects of customer service
    • Maintain customer records by updating account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Carry out regular risk assessments and ensure that procedures are in place and followed to minimize risk
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Attract potential customers by answering product and service questions; suggest information about other products and services
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Ideal candidates must possess an outgoing, dynamic personality along with strong attention to detail and an ability to work in a team environment

     

    Qualifications

    Candidates must possess skills in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.

    • Bachelor’s Degree in Business Administration, Finance, or related field preferred
    • Strong customer relations ability/experience with analytical and technical skills. Detail oriented
    • Computer literate in Microsoft Office, basic knowledge and understanding of PC applications, Data entry skills and experience
    • Effective verbal, written and interpersonal communication skills
    • Demonstrate organizational and prioritization skills to meet deadlines
    • Ability to work in a team environment
    • Bilingual skills with fluency in English and Spanish is a must (must be able to speak, read and write both languages)
    • Business spanish vocabulary is required

    Benefits Package

    At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement.

    Shamrock also offers a premier set of benefits for employees and their families:

    • Medical: Fully-paid healthcare, dental and vision premiums for employees and eligible dependents
    • Financial: Generous company 401(k) contributions and employee stock ownership after one year
    • Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
    • Work-Life Balance: Competitive PTO and paid maternity and parental leave policies

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