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Primary objective of this role is to support and extend Shamrock technology solutions related to third party applications and transportation development projects. This role will report to the Product Owner and will be expected to work with both our Shamrock business units, as well as the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock.
- Interfacing with a development team, UX and Marketing to deliver quality products that meet market needs
- Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent and conform to required standards
- Aid sales and customer-facing staff through training, joint sales calls/visits to key accounts
- Configure and Implement 3rd party applications
- Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions.
- Resolve user issues by reviewing application logs, recreating user errors and testing changes.
- Work with our development and systems group to resolve more advanced issues when necessary
- Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements
- Work with business owners and Product Owners to convert high-level business and user requirements into functional requirements and prioritize requirements.
- Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
- Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule
- Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
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Our Infrastructure team is looking for an experienced Network Engineer to support Shamrock’s extremely fast growth. The ideal candidate will have a strong infrastructure networking and systems background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible.
- Serve as the network system subject matter expert, recommending and implementing best-practice network architecture, as relevant to our environment
- Design, deploy and maintain network infrastructure and related technologies
- Lead complex troubleshooting and resolve critical or escalated technical issues of affected equipment
- Help design, deploy, test and troubleshoot new server hardware and software components and designs
- As needed, perform more generic systems administration duties (virtualization, OS and application tasks/projects/debugging)
- Troubleshoot issues within internal and cloud environments
- Participate in a 24x7x365 on-call rotation to support our data center and cloud infrastructure
- Lead and take part in the development of processes and documentation for new areas of work or knowledge
- Mentor, train and guide team members
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Our Service Desk team is looking for a Technical Support Analyst to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, have a high aptitude and possess strong problem-solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business-focused solutions that will keep Shamrock as competitive as possible. We are an organization that believes in employee growth and strongly support it for driven employees.
- Provide world-class system and application support to both internal and external customers
- Configure and install new systems as well as upgrade and support existing systems
- Automate processes, reporting and response when possible
- Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis
- Prevent repeat issues by addressing the root causes
- Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies
- Partner with other internal technical teams to resolve more advanced issues as necessary
- Create documentation that will help team members resolve issues more quickly
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Shamrock Trading Corporation is looking for a Security Analyst III to join the security team. This position is responsible for incident response, vulnerability management, enhanced discovery, ensuring compliance to information security policy, leading multiple projects, implementing security tools, presenting on Information Security concepts and assisting in policy or procedural development. The Security Analyst III will focus on providing security guidance and leading the analysis of data extracted from various systems. This role may conduct investigations as an individual, self-managed investigator, or in small project teams while maintaining and overseeing information systems security standards. An ideal candidate will have a continuing desire to learn, enhanced skills and the drive to excel when presented with an opportunity.
- Work with IT and brand leadership to ensure security compliance issues are addressed
- Provide support to plan, coordinate and implement the organization’s information security requirements
- Evaluate security requirements and conduct feasibility studies to examine software requirements, administration costs, information flow, etc.
- Lead projects to monitor logs for unusual or suspicious activity, interpret activity and recommend resolutions
- Provide support to help all brands identify current security gaps
- Lead or assist in the installation, testing, maintenance and modification of security tools
- Assist in the execution of security compliance functions including, policy/procedure development, reporting, artifact extraction, analysis, meetings with auditors and review of emerging compliance requirements
- Resolve routine and complex information security issues, coordinate resolutions with assistance as needed
- Demonstrate a comprehensive knowledge of common security issues, can train employees or customers and assist them in resolving computer security problems as needed
- Perform investigations on desktops, servers, networks and applications using a combination of automated and manual tools following a defined process with assistance as needed
- Communicate findings from investigations to the business units and assist with tracking resolution of identified findings
- Evaluate and make recommendations regarding technological advances that improve security, reduce downtime, and maintain integrity.
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- Directly work with internal and external clients to answer and resolve invoicing issues
- Conduct account research and analysis among multiple resources
- Make daily calls including account setup, first invoice and collection calls
- Present customer-related statements, invoices, and other requests, as necessary
- Receive incoming cash receipts (ACH, Wire, Lockbox and Live Checks) and post the funds per customer’s remittance
- Ensure that all deposits are timely posted, balanced and reconciled
- Identify research and resolve any short payments, exceptions or skipped invoices
- Develop positive working relationships with internal co-workers and customers
- Additional accounting or operational projects as assigned by Supervisor, Controller or other members of Management
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RTS Carrier Services and Shamrock Trading Corporation are looking for a Business Development Associate. This entry-level sales position is responsible for prospecting, qualifying and closing new accounts for RTS Carrier Services. The Business Development Associate will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Understand and perform all processes from lead generation and prospecting to qualifying and closing new accounts
- Develop new business deals, negotiate business terms and lead negotiation process
- Identify and develop strategic sales efforts and divisional cross-sell opportunities
- Ensure all required processes are used to maximize performance and yield and achieve consistency with strategies set by senior management
- Participate in strategic planning, including corporate positioning, competitive analysis, customer segment selection and penetration plans
- Develop new business deals, negotiate business terms and lead negotiation process
- Assess market potential, competitive pricing and profitability for existing business models and assist in developing documentation for new models
- Assist in product marketing, including product launch management, new business development, presentations, sales tools and competitive analysis
- Continually refine all processes as necessary to stay in front of customers in relevant industries
- Track metrics for all programs and activities
- Other duties as assigned
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RTS Carrier Services and Shamrock Trading Corporation are looking for a Business Development Associate. This entry-level sales position is responsible for prospecting, qualifying and closing new accounts for RTS Carrier Services. The Business Development Associate will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Understand and perform all processes from lead generation and prospecting to qualifying and closing new accounts
- Develop new business deals, negotiate business terms and lead negotiation process
- Identify and develop strategic sales efforts and divisional cross-sell opportunities
- Ensure all required processes are used to maximize performance and yield and achieve consistency with strategies set by senior management
- Participate in strategic planning, including corporate positioning, competitive analysis, customer segment selection and penetration plans
- Develop new business deals, negotiate business terms and lead negotiation process
- Assess market potential, competitive pricing and profitability for existing business models and assist in developing documentation for new models
- Assist in product marketing, including product launch management, new business development, presentations, sales tools and competitive analysis
- Continually refine all processes as necessary to stay in front of customers in relevant industries
- Track metrics for all programs and activities
- Other duties as assigned
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RTS Financial and Shamrock Trading Corporation are looking for a Business Development Associate. This entry-level sales position is responsible for prospecting, qualifying and closing new accounts for RTS Financial. The Business Development Associate will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Source and develop new business opportunities
- Build and maintain new and current customer relationships
- Effectively present and explain financial products and their intended value to prospective clients
- Manage and maintain a robust pipeline to achieve monthly sales goals
- Negotiate spreads and maximize profitability on all new business
- Cross-sell multiple solutions to maximize yield, consistent with strategies set by senior management
- Continually refine processes to stay in front of customers in relevant industries
- Other duties as assigned
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Ryan Transportation and Shamrock Trading Corporation are looking for a Carrier Sales Representative. This sales position is responsible for establishing and managing a network of truckload and LTL providers within the United States and Canada. The Carrier Sales Representative will focus on prospecting, cold calling and qualifying new carrier accounts for Ryan Transportation. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Solicit new carriers to join our carrier network
- Develop long-term relationships with shippers and carriers
- Build and manage existing carrier network to ensure we can meet the needs of shipping customers
- Continually work on improving customer service, transit times and transportation costs
- Coordinate logistics activity, including scheduling arrival dates and delivery appointments
- Track and trace orders for each load in our system and complete all load-related paperwork
- Actively participate in transportation bids for current and prospective clients
- Other duties as assigned
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Ryan Transportation and Shamrock Trading Corporation are looking for a Carrier Sales Representative. This sales position is responsible for establishing and managing a network of truckload and LTL providers within the United States and Canada. The Carrier Sales Representative will focus on prospecting, cold calling and qualifying new carrier accounts for Ryan Transportation. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Solicit new carriers to join the Ryan Transportation carrier network
- Develop long-term relationships with shippers and carriers
- Build and manage existing carrier network to ensure we can meet the needs of shipping customers
- Continually work on improving customer service, transit times and transportation costs
- Coordinate logistics activity, including scheduling arrival dates and delivery appointments
- Track and trace orders for each load in the system and complete all load-related paperwork
- Actively participate in transportation bids for current and prospective clients
- Other duties as assigned
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RTS Financial and Shamrock Trading Corporation are looking for a Financial Account Representative. This position is responsible for managing an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The Financial Account Representative will focus on maintaining assigned customers’ accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.
- Provide exceptional customer service for financial clients
- Regularly update account information to maintain customer records
- Prepare product or service reports by collecting and analyzing customer information
- Maintain financial accounts by processing customer adjustments
- Provide daily funding and handle collections for assigned customers
- Perform risk assessments and ensure that procedures are in place and followed to minimize risk
- Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Answer product and service questions; suggest information about other products and services
- Other duties as assigned
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RTS Financial and Shamrock Trading Corporation are looking for an entry-level Financial Account Representative. This position is responsible for managing an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The Financial Account Representative will focus on maintaining assigned customers’ accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.
- Provide exceptional customer service for financial clients
- Regularly update account information to maintain customer records
- Prepare product or service reports by collecting and analyzing customer information
- Maintain financial accounts by processing customer adjustments
- Provide daily funding and handle collections for assigned customers
- Perform risk assessments and ensure that procedures are in place and followed to minimize risk
- Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting the correction or adjustment and following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Answer product and service questions; suggest information about other products and services
- Other duties as assigned
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The Carrier Specialist role is the next evolution of RTS Carrier Services to provide a best in class customer experience. The Carrier Specialist will oversee a book of accounts to deliver on and improve upon the overall customer experience. The Carrier Specialist will work with their book of clients to identify areas where the customer can maximize their fueling, find additional cross sell opportunities, and address any concerns and ensure resolution. These resolutions should provide information on how to better serve our customers, increase retention, and gain more usage.
- Serve as the lead point of contact for all customer account matters
- Build and maintain strong, long-lasting client relationships
- Identify ways to maximize profits and ensure customer satisfaction
- Develop trusted relationships with key customer contacts, RTSCS Salesperson, and Operations Team
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the weekly/monthly initiatives to specific account as well as cross sell and usage initiatives:
- Initiatives - Site Specific Discounts
- Cross Selling - Factoring Referrals, Fuel Referrals (Refer a Friend), & Software
- Book Performance - Increase in network gallons and usage of underperforming accounts, Increase CarrierPro usage percentage, & Increase customer retention
- Track key account metrics as decided upon by leadership
- Collaborate with salesperson to identify and grow opportunities within the book of business
- Go the extra mile to engage customers
- Assist with challenging client requests or issue escalations as needed
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Shamrock Trading Corporation is looking for a Sales Recruiter to join the recruiting team. This position is responsible for identifying and recruiting qualified sales candidates for positions across all corporate brands. The sales recruiter will focus on helping to develop and execute a best-in-class employee relations strategy to attract and recruit top-level candidates. An ideal candidate will be extremely perceptive and able to relate to and develop relationships with individuals at all levels.
- Source and build a pipeline of candidates utilizing a variety of sources including referrals, networking, direct sourcing, LinkedIn, etc.
- Create innovative sourcing strategies to proactively recruit passive candidates
- Develop and maintain relationships with business partners to recruit and hire top candidates
- Maintain the accuracy of recruiting activity within the applicant tracking system
- Pre-screen candidates using available screening tools, including resume analysis, telephone screens, reference checks, etc.
- Note all candidate correspondence in the ATS and tactfully communicate with all applicants not hired or determined unqualified for employment
- Work collaboratively with colleagues and staff in a results-driven, team-oriented environment
- Demonstrate effective negotiation, influencing and communication skills
- Negotiate salaries and clearly present compensation and benefit packages to candidates during offer process
- Other duties as assigned
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The Salesforce Developer leads the design and development of custom solutions for Shamrock Trading Corporation’s internal clients.
- Work with internal customers to design, implement, deploy, and maintain Salesforce solutions
- Identify and Automate Salesforce processes where appropriate
- Assist in day to day administration of Salesforce as required
- Troubleshoot issues with existing workflows, work with the team to implement stability improvements
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Ryan Transportation and Shamrock Trading Corporation are looking for a Business Development Manager. This sales position is responsible for prospecting, qualifying and closing new brokerage and third-party logistics accounts for Ryan Transportation. The Business Development Manager will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Close and convert prospects into customers
- Build ongoing relationships with existing customers
- Develop accounts for additional business opportunities
- Train new sales representatives and account managers
- Maintain continued sales activities in a fast-paced environment
- Execute all sales activities inside of CRM, including handling leads, tracking sales calls, updating opportunities and overall pipeline management
- Become an industry expert in transportation logistics
- Help further develop company sales strategies
- Manage customer onboarding, including contract negotiation, customer setup and account management training
- Develop positive internal relationships with key stakeholders
- Other duties as assigned
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Ryan Transportation and Shamrock Trading Corporation are looking for a Business Development Manager. This sales position is responsible for prospecting, qualifying and closing new brokerage and third-party logistics accounts for Ryan Transportation. The Business Development Manager will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Close and convert prospects into customers
- Build ongoing relationships with existing customers
- Develop accounts for additional business opportunities
- Train new sales representatives and account managers
- Maintain continued sales activities in a fast-paced environment
- Execute all sales activities inside of CRM, including handling leads, tracking sales calls, updating opportunities and overall pipeline management
- Become an industry expert in transportation logistics
- Help further develop company sales strategies
- Manage customer onboarding, including contract negotiation, customer setup and account management training
- Develop positive internal relationships with key stakeholders
- Other duties as assigned
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Ryan Transportation and Shamrock Trading Corporation are looking for a Business Development Manager. This sales position is responsible for prospecting, qualifying and closing new brokerage and third-party logistics accounts for Ryan Transportation. The Business Development Manager will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Close and convert prospects into customers
- Build ongoing relationships with existing customers
- Develop accounts for additional business opportunities
- Train new sales representatives and account managers
- Maintain continued sales activities in a fast-paced environment
- Execute all sales activities inside of CRM, including handling leads, tracking sales calls, updating opportunities and overall pipeline management
- Become an industry expert in transportation logistics
- Help further develop company sales strategies
- Manage customer onboarding, including contract negotiation, customer setup and account management training
- Develop positive internal relationships with key stakeholders
- Other duties as assigned
-
RTS Financial and Shamrock Trading Corporation are looking for a Business Development Manager. This sales position is responsible for prospecting, qualifying and closing new accounts for RTS Financial. The Business Development Manager will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Source and develop new business opportunities
- Build and maintain new and current customer relationships
- Effectively present and explain financial products and their intended value to prospective clients
- Manage and maintain a robust pipeline to achieve monthly sales goals
- Negotiate spreads and maximize profitability on all new business
- Cross-sell multiple solutions to maximize yield, consistent with strategies set by senior management
- Continually refine processes to stay in front of customers in relevant industries
- Other duties as assigned.
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RTS Carrier Services and Shamrock Trading Corporation are looking for a Business Development Manager. This sales position is responsible for prospecting, qualifying and closing new accounts for RTS Carrier Services. The Business Development Manager will focus on selling to new customers while developing and growing existing accounts. An ideal candidate will be self-motivated with an outgoing, ambitious and dynamic sales personality.
- Understand and perform all processes from lead generation and prospecting to qualifying and closing new accounts
- Develop new business deals, negotiate business terms and lead negotiation process
- Identify and develop strategic sales efforts and divisional cross-selling opportunities
- Build and maintain new and current customer relationships
- Ensure all required processes are used to maximize yield, consistent with strategies set by senior management
- Participate in strategic planning, including corporate positioning, competitive analysis, customer segment selection and penetration plans
- Assess market potential, competitive pricing and profitability for existing business models and develop documentation for new models
- Assist in product marketing, including product launch management, new business development, presentations, sales tools and competitive analysis
- Continually refine processes to stay in front of customers in relevant industries
- Track metrics for all programs and activities.\
- Other duties as assigned.