The primary objective of this role is to support and extend Shamrock technology solutions related to third party applications and transportation development projects.  This role will be expected to work with both our Shamrock business unit leadership as well as the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock. - Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions. - Resolve user issues by reviewing application logs, recreating user errors and testing changes. - Work with our development and systems group to resolve more advanced issues when necessary - Monitors project profess by tracking activity; resolving problems; publishing progress reports; recommending actions - Defines project requirements by identifying project time lines, phases and elements; determining scope; establishing project expenses - Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirements - Work with business owners to convert high-level business and user requirements into functional requirements and prioritize requirements. - Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests - Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule - Prepares technical reports by collecting, analyzing, and summarizing information and trends - Providing assistance to sales and customer-facing staff through training, joint sales calls/visits to key accounts - Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion

The Project Manager is responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within scope.  This role will report to the Director of Salesforce and will be expected to work with both our Shamrock business units, as well as the Shamrock IT team. The role will work with the key project stakeholders and the Salesforce technical team to oversee all aspects of projects, set deadlines, assign responsibilities, monitor and summarize progress of project, and prepare reports and summaries for upper management regarding status of project. - Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility - Coordinate resources to include Salesforce team, app development, or other internal and external teams involved in project - Measure project performance using appropriate tools and techniques - Create and maintain comprehensive project documentation - Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress - Define and maintain Salesforce Project Team processes and standards

The Salesforce Technical Architect will be responsible for the design and technical solution architecture of Shamrock’s Salesforce Org. This role will report to the Director of Salesforce and will be expected to work with both our Shamrock business units, as well as the Shamrock IT team. The solutions provided will span multiple platforms in the Shamrock IT Landscape to include integration, authentication, data structures, and development life cycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale. - Will be the lead in development and implementation of new Salesforce-based solutions - Collaborate with Salesforce Technical, Project, and Process teams to determine how to best implement solutions - Determine when declarative vs non-declarative and third-party solutions are most appropriate - Act as escalation point for technical issues - Solution components outside of the Salesforce platform with appropriate technical team lead - Define data and integration structures for Salesforce compatibility within the Shamrock IT landscape - Manage technical team resources and technical process standards

Shamrock Trading Corporation is looking for a Corporate Recruiter to join the recruiting team. This position is responsible for identifying and recruiting qualified candidates for positions across all corporate brands. The corporate recruiter will focus on helping to develop and execute a best-in-class employee relations strategy to attract and recruit top-level candidates. An ideal candidate will be extremely perceptive and able to relate to and develop relationships with individuals at all levels. - Source and build a pipeline of candidates utilizing a variety of sources including referrals, networking, direct sourcing, LinkedIn, etc. - Create innovative sourcing strategies to proactively recruit passive candidates - Develop and maintain relationships with business partners to recruit and hire top candidates - Maintain the accuracy of recruiting activity within the applicant tracking system - Pre-screen candidates using available screening tools, including resume analysis, telephone screens, reference checks, etc. - Note all candidate correspondence in the ATS and tactfully communicate with all applicants not hired or determined unqualified for employment - Work collaboratively with colleagues and staff in a results-driven, team-oriented environment - Demonstrate effective negotiation, influencing and communication skills - Negotiate salaries and clearly present compensation and benefit packages to candidates during offer process - Other duties as assigned

- Assist in the implementation and execution of a best in class university relations strategy to advance the company’s university presence and increase the ability to attract and recruit top talent  - Identify and recruit qualified candidates from universities for all positions within the company’s business lines, with a strong emphasis on hiring top-level sales candidates with a desire to make an impact  - Coordinate and facilitate all logistics associated with hosting on-campus activities at target schools, including scheduling and conducting interviews, arranging information sessions and activities, presentations with key clubs and organizations, etc.   - Build and maintain relationships with target candidates as well as business partners, including all levels of employees/partners, university officials, clubs and organizations, faculty members, department heads, etc.   - Responsible for the accuracy of all information regarding university recruiting activities within the applicant tracking system  - Source candidates utilizing a variety of sources including campus portals, referrals, networking, LinkedIn, etc.  - Pre-screen all candidates using all available screening tools including resume analysis, telephone screens, reference checks, etc.  - Note all candidate correspondence in the ATS and tactfully communicate with all applicants not hired or determined unqualified for employment  - Work with Director of Recruiting and other hiring managers to schedule interviews and discuss suitability of candidates  - Lead Internship Development Program, including on-boarding coordination, orientation and paperwork, summer intern activities and exit interview process  - Ability to work collaboratively with colleagues and staff in a results-driven, team-oriented environment  - Demonstrate effective negotiation, influencing and communication skills  - Negotiate salaries and clearly present compensation and benefit packages to candidates during offer process  - Other duties as assigned 

- Providing customer service regarding credit issues, process and review credit limit adjustments, resolve internal and external disputes for credit-related issues. - Responsible for monitoring and maintaining quality and integrity of diverse A/R portfolio - Perform in-depth customer research using a number of different resources - Compile detailed financial analysis with a focus on liquidity, solvency and overall creditworthiness. - Accountable for working with customers to reduce delinquency for assigned accounts. - Enlist the efforts of other departments and management when necessary to accelerate the credit process. - Must communicate & follow up effectively with other departments and management regarding customer accounts on a timely basis. - Establish and maintain effective and cooperative working relationships with customers and other departments. - Perform other assigned tasks and duties necessary to support the Credit Department. - Weekly and monthly reporting to direct supervisor - Processing daily credit limit requests and performing customer research - Regular inputting and reporting of credit and financial data - Analyze and monitor credit risk for a number of different scenarios - Participate in team meetings - Meet defined department goals and activity metrics

The job duties of the Salesforce Business Process Analyst are to improve and maintain efficient and profitable operations through Salesforce that also produce the highest quality of products and services. This role will report to the Salesforce Project Manager and will be expected to work with both our Shamrock business units, as well as the Shamrock IT team. This role will be responsible for managing processes and data to ensure Salesforce processes are aligned and meet expected criteria within the Shamrock IT Landscape. - Support business processes in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities - Work with Salesforce Project Manager and Salesforce Technical architect to provide technical and analytical support for process improvement initiatives - Develop process analysis and re-engineering to improve efficiency and data cleanliness across technical and business unit teams. - Facilitate the design and implementation of new/improved process models - Assist in development of new process capabilities - Ensure that the team and business units work in accordance with the approved company operating policies, procedures, practices, and methods.

- Invoice customers, charge applicable sales tax, and initiate payments charging customer accounts on file - Setup new customer accounts reviewing and entering data including bank account information, recurring billing charges, and contact information - Apply cash, review the aging, and make collection calls to customers - Lead collections meetings including Senior Management, making recommendations for customers to watch closely or customers that require service interruption - Work directly with clients to answer and resolve billing, payment, or licensing problems - Develop in-depth knowledge of PTCRM, QuickBooks, SalesForce and Great Plains software and finding ways to utilize them or alternative systems to provide solutions - Document current processes and improve processes to make them more efficient and scalable – lay the foundation for the future of operations, working with other areas of the company such as Factoring operations and IT Application Development and Accounting team members as necessary - Design and implement controls within processes - Collaborate and work with team members from both Accounting and other departments - Book monthly journal entries for all activity as part of month end close - Reconcile Shamrock Technologies’ accounts from subledger to Great Plains - Review rate table setups in Cadence for factoring, as part of a team of reviewers - Assist the treasury team as needed on cash application for factoring - Assist and backup corporate vendor accounts payable - Cross train on other duties to be a backup for other team members

- Perform freight audit and payment on freight brokerage business accounts - Learn company operations for the brand and various internal departments  - Communicate with carriers to get necessary paperwork in a timely fashion - Scan paperwork into system and assign to corresponding order - Answer inbound phone calls and provide status updates to inquiries - Other duties as assigned

- Perform freight audit and payment on freight brokerage business accounts - Learn company operations for the brand and various internal departments  - Communicate with carriers to get necessary paperwork in a timely fashion - Scan paperwork into system and assign to corresponding order - Answer inbound phone calls and provide status updates to inquiries - Other duties as assigned

This role is responsible for working with Shamrock's technical teams to capture how customers engage with our mobile/web application. They will work closely with the Shamrock marketing team and offer insight based on empirical data mined from our technical offerings, among other data sources, to aid in our data driven marketing efforts. - Work with business unit stakeholders and technical teams to identify valuable data points generated by our business applications and marketing campaigns. - Transform, analyze, and interpret data generated from marketing campaigns and STC technology offerings. - Create/provide ongoing reporting and analysis to steer business decisions - Join data from all Shamrock business units on mobile, web, and desktop platforms to create connected customer profiles, from which end to end intelligence can be formed and acted upon - Collaborate with product owners, data services teams and business units on strategic direction and product delivery initiatives - Work with product owners and marketing team to improve user experience of both internal and external products based on intelligence recommendations - Work Data Services to develop and implement data warehouses, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality - Recommend acquisition of data from primary or secondary data sources and maintain integrity of internal and external sources - Identify, analyze, and interpret trends or patterns in complex data sets - Ensure a high-quality level of data reporting, accuracy is essential - Filter and “clean” data by reviewing performance indicators to locate and correct data collection problems - Work with management to prioritize business and information needs - Locate and define new process improvement opportunities including marketing effectiveness

Shamrock Trading Corporation is looking for a Data Engineer who wants to utilize their expertise in data warehousing, data pipeline creation/support and analytical reporting skills by joining our Data Services team. This role is responsible for gathering and analyzing data from several internal and external sources, designing a cloud-focused data platform for analytics and business intelligence, reliably providing data to our analysts. This role requires significant understanding of data mining and analytical techniques. An ideal candidate will have strong technical capabilities, business acumen, and the ability to work effectively with cross-functional teams. - Work with Data architects to understand current data models, to build pipelines for data ingestion and transformation. - Design, build, and maintain a framework for pipeline observation and monitoring, focusing on reliability and performance of jobs. - Surface data integration errors to the proper teams, ensuring timely processing of new data. - Provide technical consultation for other team members on best practices for automation, monitoring, and deployments. - Provide technical consultation for the team with “infrastructure as code” best practices: building deployment processes utilizing technologies such as Terraform or AWS Cloud Formation.

Shamrock Trading Corporation is looking for an experienced, hands-on QA Engineer ready to work with a team of developers on small project teams.  This position will be focusing on testing external customer facing features in Web and Mobile applications.  The role relies upon test automation and manual testing tools. The person is to assist in defining QA coding standards and frameworks, and for identifying emerging technologies and evaluating their applicability to client’s business goals.  Experience with Cypress or Appium is required.  Python and Javascript will be the main programming languages used. - Responsible for creating automated test cases for the web and mobile applications using Cypress and Appium - Take part in manual regression testing for mobile apps, until phased out by automated tests - Review functional requirements to assess their impact on the software applications and formulate tests cases from them - Write concise, complete, well organized test cases, bug reports and status reports - Provide release support during production software deployment - Perform functional, regression, performance, and usability testing as needs arise

This role will be responsible for working with the Shamrock business units, clients, Shamrock IT and Product Owners to develop out products that drive solutions that align with the company’s vision. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock. - Gathering end-user data through field observation, interviews, customer feedback, analysis of tracking data and surveys - Identifying opportunities for new products, features or services and new target markets - Performing competitive analysis, raising company awareness to competitive threats - Interfacing with a development team to deliver quality products that meet market needs - Aid sales and customer-facing staff through training, joint sales calls/visits to key accounts - Use analytical and interpersonal skills, to reconcile conflicts, cope with rapidly changing information, convert high-level information into detailed requirements - Differentiate user requests from the underlying true needs, and distinguish solution ideas from requirement - Work with business owners to convert high-level business and user requirements into functional requirements and prioritize requirements - Represent the interests of the business and work with IT management to prioritize and schedule delivery - Identify ways to assist business in product planning through requirements development/analysis and propose new product features and updates - Maintain expert level of business functional knowledge and current technology - Communicate project information including approach, progress, forecasts, and issues to stakeholders in a timely and effective manner - Provide guidance to projects on best practices and standards to utilize using Agile Methodology

Shamrock Trading Corporation is looking for a RTS Pro Support Specialist to join the team. This position will report to the Product Lead that oversees RTS Pro Admin. This role will focus on the daily duties tied to supporting the RTS Pro mobile and web application utilized by Shamrock customers. These responsibilities include but are not limited to: - Provide resolution of RTS Pro Support requests for customers - Answer incoming customer calls and return voicemails for the General RTS Pro Support line - Handle general JIRA tickets, provide solutions; follow up to ensure resolution - Maintain detailed records and communicate accordingly with appropriate parties, including escalation to appropriate business unit if necessary - Work with Product Owner to create department documentation and processes - Support new application implementation and upgrades - Overall support of RTS Pro development efforts - Work with clients to get additional feedback on products as time allows. - Ensure Support Desk KPI’s align with the incoming calls and improve those reports as product evolves - Help manage leads holistically coming into the application and ensure they are distributed correctly.

Shamrock Trading Corporation is looking for a part time Treasury Specialist to join the accounting team. This role is responsible for facilitating and processing customer payments, reviewing financial account information and actively monitoring deposit information through account research and analysis. The Treasury Specialist will work closely with customer contacts to set up electronic deposit accounts and resolve payment issues. An ideal candidate will be organized with excellent communication and time management skills. - Receive incoming cash receipts (ACH, Wire, Lockbox and Live Checks) and post funds per customer’s remittance - Work directly with internal clients to answer and resolve payment issues - Conduct account research and analysis using multiple resources - Ensure all deposits are timely posted, balanced and reconciled - Set up customers to submit electronic payments by providing bank documentation - Develop positive working relationships with coworkers and customers - Other duties as assigned

RTS Financial and Shamrock Trading Corporation are looking for a Financial Purchase Specialist. This position is responsible for reviewing, auditing and processing invoices and related documentation per procedural and contractual requirements. The Purchase Specialist will focus on the daily purchases queues of designated client portfolios. - Daily account review and audit procedures for RTS Financial customers - Regularly update account information to maintain customer records - Prepare audit reports by collecting and analyzing customer information to ensure that purchases are billed and processed correctly - Maintain financial account details to ensure that processing customer adjustments are done correctly - Provide daily funding for assigned work queues - Perform risk assessments and ensure that procedures are in place and followed to minimize risk associated with funding client accounts - Manage purchase issues, including clarifying the issue, determining the cause, expediting the correction or adjustment and following up to ensure resolution - Other duties as assigned - Note: This is a part-time position and fully remote (optional). Hours are Monday - Friday, 11 AM - 3 PM - Hourly range: $20-25 per hour

Shamrock Trading Corporation is looking for a Site Reliability Engineer to join the Development team. The Site Reliability Engineer will focus on collaborating with software developers and other IT staff members to design new internal solutions that increase operational efficiency. An ideal candidate will be a detail-oriented problem solver with proven experience. The Site Reliability Engineer should be familiar with multiple CI/CD processes and tools and be able to guide developers in the SDLC.  - Design and implement deployment pipelines   - Monitor, troubleshoot, and upgrade database servers (Mongo, Postgres, SQL Server)  - Partner with internal service owners and teams to evaluate technical data, plan and execute service upgrades and changes  - Develop tools and solutions to increase the operational efficiency of the Development Team with a focus on building strong working relationships  - Monitor mission critical systems, creating alerts on performance metrics to identify resource constraints  - Act as Subject Matter Expert for cloud infrastructure, guiding the Development Team using best practices 

RTS Financial and Shamrock Trading Corporation are looking for a Territory Sales Representative. This sales position is responsible for sourcing and developing new business in strategic markets throughout the assigned region. Ideal candidates are energetic and competitive, with a dynamic sales personality.   - Present and explain financial products and their intended value to prospective clients in a target market - Develop new business opportunities through strategic sales tactics, including customer development, networking, relationship building, lead generation, cold calling, etc. - Manage and maintain a robust pipeline to achieve monthly sales goals - Build and maintain new and current customer relationships - Regularly interact with client leadership teams, including executives and key personnel - Help further develop company sales strategies - Develop positive internal relationships with key stakeholders - Track metrics for all programs and activities in CRM - Other duties as assigned

- Primary IT support person for the Dallas office, working all tickets from that office and supporting internal customers’ hardware and software needs on site. - Assists in any IT questions or needs at the Dallas location including basic on site networking support, Zoom Room and AV setup/support. - Provide world-class system and application support to internal customers. - Configure and install new systems as well as upgrade and support existing workstations. - On-board new employees into software systems with correct access and hardware needed - Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis. - Ability to help users both in person and remotely both over the phone and through chat. - Works with their team lead to advance projects while also maintaining their focus on helping the customer through tickets. - Prevent repeat issues by addressing underlying issues. - Consistently follows organizational policies, such as change and incident management. - Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies. - Partner with other internal technical teams to resolve more advanced issues as necessary. - Utilize knowledge base documentation to resolve issues more quickly. - Participate in a 24/7/365 on-call rotation, resolving issues after hours independently.